Each customer has a single point of contact who is directly available at all times.
Our main-point-of-contact approach means that buyers or managers always have direct access to the person who is most knowledgeable about the project in question, who monitors every phase of the project, and who has the necessary industry knowledge and client experience to make recommendations, deal with issues or answer questions.
Many service companies claim to be customer oriented and accessible; Omni did something about it. Even though our phone equipment supports these features, Omni made a conscious decision to avoid both automated phone systems and voice-mail. During regular business hours, our lines are always answered by people who can help, not by voicemail or answering service. At Omni, customer service and direct communication are two cornerstones of our way of doing business.
